Hollow & Loose Tile Injection Tool Warranty

STONE SCIENCE

ONE-YEAR LIMITED PRODUCT WARRANTY

Hollow/Loose Flooring Injection Tool

Warranty Document No.: SS-WTY-001
Revision: 1.0
Effective Date: September 22, 2026
Warranty Duration: Twelve (12) Months
Official Website: stonesciencetools.com

1. WARRANTY STATEMENT

Stone Science stands behind the quality and workmanship of its Hollow/Loose Flooring Injection Tool.

This One-Year Limited Warranty provides protection against qualifying manufacturing defects in materials and workmanship under normal, intended use.

Subject to the terms and conditions outlined in this warranty, Stone Science will provide an applicable warranty remedy for a covered defect arising during the warranty period.

This warranty is provided in addition to any rights or remedies that cannot be excluded under applicable law.

2. WARRANTOR INFORMATION

This warranty is issued and administered by:

Stone Science

Email: Info@stonesciencetools.com
Website: stonesciencetools.com

3. PRODUCTS COVERED

This Limited Warranty applies exclusively to the:

Stone Science Hollow/Loose Flooring Injection Tool

The warranty covers qualifying defects in the tool's original materials and manufacturing workmanship.

Consumable products, adhesives, cleaning solutions, replacement supplies, and separately purchased accessories are not covered by this warranty unless expressly covered by separate written warranty terms.

4. WARRANTY PERIOD

This Limited Warranty remains in effect for twelve (12) months beginning on the original retail purchase date.

Proof of purchase may be required to establish eligibility and verify the applicable warranty period.

A replacement product or repaired component remains covered for the remainder of the original warranty period unless a longer period is required by applicable law or expressly provided by Stone Science.

The original warranty period does not automatically restart following repair or replacement.

5. WHAT THIS WARRANTY COVERS

This warranty covers defects attributable to faulty original materials or manufacturing workmanship that cause the injection tool to malfunction during normal, intended use.

Examples of potentially qualifying defects include:

  • Defective original manufacturing or assembly.

  • Structural defects attributable to manufacturing.

  • Premature failure of covered components caused by defective materials or workmanship.

  • Malfunctions resulting from a manufacturing defect rather than improper operation.

The presence of a malfunction does not automatically establish a manufacturing defect.

Warranty eligibility will be determined through a reasonable evaluation of the reported issue and available supporting evidence.

6. WHAT THIS WARRANTY DOES NOT COVER

This Limited Warranty does not cover damage or failure caused by circumstances unrelated to defects in original materials or manufacturing workmanship.

A. Improper Use

Damage resulting from misuse, abuse, excessive force, improper operation, or use contrary to the product's instructions.

B. Accidental Damage

Damage resulting from drops, impacts, crushing, improper storage, or other accidental events.

C. Unauthorized Modifications

Damage caused by alterations, modifications, or repairs that result in or contribute to product failure.

The use of third-party accessories or repair services does not, by itself, invalidate this warranty.

D. Normal Wear and Tear

Ordinary cosmetic deterioration and normal wear that do not constitute defects in materials or workmanship.

E. Improper Maintenance

Damage resulting from improper cleaning, maintenance, storage, or exposure to incompatible substances where such conditions caused the reported failure.

F. External Conditions

Damage caused by fire, flooding, extreme temperatures beyond specified operating conditions, or other external events unrelated to a manufacturing defect.

G. Application and Installation Results

This warranty does not guarantee the success of any particular flooring repair.

The condition of the substrate, flooring materials, adhesive application, existing installation, workmanship, and other site-specific factors may affect repair results.

This exclusion does not limit any express product performance claim or remedy otherwise required by applicable law.

7. WARRANTY REMEDIES

If Stone Science determines that a reported defect is covered by this Limited Warranty, Stone Science may, at its discretion and subject to applicable law:

  • Repair the defective product or component;

  • Replace the defective product or component with the same or a comparable product; or

  • Provide a refund where repair or replacement is not reasonably available or where otherwise required by applicable law.

Any approved warranty remedy will be provided within a reasonable period of time.

No warranty service fee will be charged unless expressly disclosed in advance and permitted by applicable law.

8. HOW TO SUBMIT A WARRANTY CLAIM

Customers experiencing a suspected manufacturing defect should contact Stone Science during the applicable warranty period.

Step 1 — Contact Customer Support

Submit a warranty request through:

stonesciencetools.com/pages/contact

Or email:

Info@stonesciencetools.com

Step 2 — Provide Purchase Information

Please include the following information when available:

  • Customer name and contact information.

  • Original order number or proof of purchase.

  • Purchase date.

  • Description of the reported defect.

  • Photographs or video demonstrating the issue when reasonably available.

Step 3 — Warranty Evaluation

Stone Science will review the information provided and may request additional information reasonably necessary to evaluate the claim.

If physical inspection is required, Stone Science will provide instructions for returning the product.

Do not ship a product to Stone Science without first receiving return instructions.

Step 4 — Claim Resolution

Once the claim has been evaluated, Stone Science will notify the customer of the warranty determination and any applicable remedy.

Customers will receive instructions concerning any approved repair, replacement, or refund.

9. WARRANTY SERVICE AND SHIPPING

If a physical product return is required, Stone Science will provide the customer with return instructions and the appropriate return destination.

Any customer responsibility for shipping, handling, or other warranty-related charges will be disclosed before warranty service is initiated and will be subject to applicable law.

Where applicable law requires Stone Science to cover costs associated with a covered warranty claim, Stone Science will comply with those requirements.

Customers should package returned products securely to prevent damage during transit.

10. PRODUCT REGISTRATION

Product registration is not required to obtain warranty coverage.

Customers should retain their original purchase receipt, order confirmation, or other proof of purchase.

Purchase information may be used to verify warranty eligibility and determine the applicable warranty period.

11. LIMITATIONS AND CONSUMER RIGHTS

This warranty covers only the products and defects expressly described in this document.

To the extent permitted by applicable law, available warranty remedies will be governed by the terms of this warranty and applicable consumer protection requirements.

Nothing in this warranty excludes or restricts liability for personal injury, fraud, or any other liability that cannot lawfully be excluded or limited.

Nothing in this warranty disclaims implied warranties that cannot legally be disclaimed.

Some states do not permit certain limitations on warranties or exclusions of incidental or consequential damages. Accordingly, some limitations or exclusions contained in this warranty may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

12. RELATIONSHIP TO RETURN POLICY

This Limited Warranty is separate from Stone Science's standard return and refund policy.

A warranty claim concerns a potentially defective product and the remedies available under this warranty and applicable law.

A standard return concerns a customer's request to return merchandise under Stone Science's applicable return policy.

Expiration of a standard return window does not automatically terminate coverage under this Limited Warranty.

Please consult the Stone Science Return Policy for separate return eligibility requirements.

13. TRANSFERABILITY

This Limited Warranty applies to the original purchaser of the covered product unless otherwise required by applicable law.

Proof of the original purchase may be required when submitting a warranty claim.

14. WARRANTY MODIFICATIONS

Stone Science may update or modify its warranty terms for future purchases.

Any revised warranty terms will apply prospectively and will not reduce warranty rights already provided for previously purchased products except where permitted by applicable law.

The warranty version applicable to a purchase is the version in effect at the time of sale, subject to applicable law.

15. CONTACT AND WARRANTY ASSISTANCE

For warranty claims, product support, or requests for a copy of this warranty, contact:

STONE SCIENCE

Email: Info@stonesciencetools.com
Website: stonesciencetools.com
Warranty Claims: stonesciencetools.com/pages/contact

A free copy of this warranty may be requested through the contact methods listed above.

STONE SCIENCE — OFFICIAL LIMITED WARRANTY

Document No.: SS-WTY-001
Revision: 1.0
Effective Date: September 22, 2026

© 2026 Stone Science. All rights reserved.