Terms & Conditions

Effective Date: September 22, 2026

Welcome to Stone Science. These Terms and Conditions govern your use of our website and the purchase of products offered through stonescience.store.

By accessing our website or placing an order, you agree to these Terms and Conditions to the extent permitted by applicable law. Please review them carefully before purchasing.

1. General Information

Stone Science provides flooring restoration products, specialty injection tools, adhesives, cleaning solutions, and related accessories.

Throughout these Terms and Conditions, "Stone Science," "we," "us," and "our" refer to the operator of stonescience.store.

We reserve the right to update our website, modify product offerings, and revise these Terms and Conditions as necessary.

Any changes will be effective when published on this website and will not retroactively alter the terms applicable to orders already accepted.

2. Product Information and Availability

We strive to provide accurate product descriptions, specifications, photographs, instructions, and pricing.

However, minor variations in product appearance, packaging, or specifications may occur.

We reserve the right to:

Correct typographical errors and inaccurate product information.
Modify or discontinue products.
Limit quantities available for purchase.
Cancel or decline orders when a product is unavailable, a pricing error has occurred, or fraudulent activity is reasonably suspected.

If an order is canceled after payment has been collected, we will issue a refund for the canceled items.

Product availability is subject to change without notice.

3. Pricing and Payment

All prices displayed on stonescience.store are listed in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping charges, and additional fees will be disclosed during checkout before an order is submitted.

Payment must be successfully processed before an order can be fulfilled.

We use third-party payment processing services to facilitate transactions. Customers may be subject to additional terms and conditions established by their selected payment provider.

We reserve the right to correct pricing errors. If a pricing error affects an order, we will notify the customer and provide the opportunity to proceed at the corrected price or cancel the order for a refund.

Promotional discounts, coupon codes, and special offers are subject to their stated conditions and may not be combined unless expressly permitted.

4. Orders and Order Acceptance

Submitting an order does not guarantee acceptance.

Stone Science reserves the right to review orders for accuracy, availability, payment verification, and potential fraud.

An order is considered accepted when we confirm acceptance or begin fulfillment.

We may contact customers if additional information is required to complete an order.

Customers are responsible for providing accurate billing, shipping, and contact information.

If you discover an error in your order, please contact us as soon as possible using our website's contact form.

We will attempt to accommodate changes or cancellations before fulfillment, but modifications may not be possible once an order has entered the shipping process.

5. Shipping and Delivery

Shipping costs and available delivery methods are displayed during checkout.

Any shipping estimates provided on our website are based on available information and are not guarantees of a particular delivery date unless expressly stated otherwise.

Delivery times may be affected by carrier delays, weather, holidays, supply interruptions, and other circumstances.

Stone Science will fulfill orders within the advertised shipping timeframe or otherwise comply with applicable shipping and consumer protection laws.

If we cannot ship an order within the promised timeframe, we will provide the customer with the required notice and the opportunity to consent to a delay or cancel the affected order for a prompt refund.

Customers are responsible for providing a complete and accurate shipping address.

Please contact us promptly if an order arrives damaged, contains incorrect merchandise, or is marked delivered but cannot be located.

We will review reported delivery issues and provide remedies where required by applicable law.

6. Returns and Refunds

We want customers to feel confident purchasing Stone Science products.

The Hollow/Loose Flooring Injection Tool is eligible for return within 30 days when unused and returned in its original packaging, subject to the applicable return instructions.

Used tools may be subject to a restocking fee under the return terms disclosed to the customer.

Returns of other products, including adhesives, cleaning solutions, and accessories, are subject to any product-specific return conditions disclosed at purchase and applicable consumer protection laws.

Customers should contact Stone Science before sending merchandise back to receive return instructions.

Returned merchandise may be inspected before a refund is approved.

Approved refunds will be issued to the original payment method unless otherwise required by law or agreed upon with the customer.

The time required for a refund to appear in an account may depend on the payment provider or financial institution.

Nothing in these Terms limits any statutory right to a refund, replacement, repair, or other remedy for defective or incorrectly supplied merchandise.

7. Product Warranty

The Stone Science Hollow/Loose Flooring Injection Tool is advertised with a one-year manufacturer defect warranty.

Warranty coverage applies according to the written warranty terms accompanying the product or otherwise made available to customers before purchase.

Customers seeking warranty assistance should contact Stone Science with their order information and a description of the issue.

Additional documentation or photographs may be requested to help evaluate a warranty claim.

Damage associated with misuse, unauthorized modifications, improper maintenance, or operation contrary to product instructions may fall outside the applicable warranty coverage.

The manufacturer's written warranty governs the scope of coverage, claim procedures, and available remedies.

Any applicable statutory warranties and consumer rights remain in effect.

8. Product Use and Safety

Stone Science products are designed for specific flooring restoration, cleaning, and maintenance applications.

Customers are responsible for reviewing all applicable product instructions, safety warnings, and technical documentation before use.

Certain products may require specialized equipment, proper dilution, protective equipment, suitable ventilation, or specific application procedures.

For safe and effective use, customers should:

Follow the instructions supplied with each product.
Confirm compatibility with the intended flooring material or surface.
Test products in an inconspicuous area when recommended.
Use appropriate personal protective equipment.
Follow all safety precautions and applicable workplace requirements.
Keep tools, adhesives, and cleaning chemicals away from children and pets as directed by product labels.

Improper product application may result in unsatisfactory results or damage to flooring, grout, finishes, equipment, or surrounding materials.

Users should evaluate existing flooring conditions before attempting a repair.

Stone Science products are not a substitute for correcting structural deficiencies, unstable substrates, water intrusion, or other underlying conditions that require professional assessment or remediation.

If you are uncertain whether a product is suitable for your specific application, consult a qualified flooring professional before proceeding.

Nothing in this section excludes liability for defective products or other liability that cannot legally be excluded.

9. Installation and Application Results

Flooring restoration results may vary depending on the condition of the existing flooring system, substrate, installation methods, environmental conditions, preparation, and product application.

Stone Science does not guarantee that every hollow, loose, or damaged floor can be repaired through injection alone.

Customers should determine whether the relevant product is appropriate for their application before use.

Instructions, videos, product demonstrations, and educational content are intended to support proper product usage. They do not replace an on-site assessment by a qualified professional when one is necessary.

Any specific performance guarantee expressly provided in a product listing or written warranty remains applicable according to its terms.

10. Intellectual Property

All website content, including product photographs, videos, written materials, graphics, logos, product demonstrations, website design elements, and other original content, is owned by Stone Science or used with permission from the applicable rights holder.

Such materials are protected by applicable intellectual property laws.

Customers and website visitors may not reproduce, distribute, modify, republish, or commercially exploit protected website content without prior written authorization, except where permitted by law.

Unauthorized use of Stone Science branding, product imagery, or proprietary materials is prohibited.

11. Customer Reviews and Submitted Content

Customers may have the opportunity to submit product reviews, photographs, testimonials, questions, or other content.

By submitting content, you represent that you have the right to share it and that it does not infringe another party's rights.

You grant Stone Science a nonexclusive, royalty-free license to display, reproduce, and use the submitted content in connection with our website, customer support, and product marketing, subject to applicable law and any separate consent requirements.

We reserve the right to remove content that is fraudulent, unlawful, abusive, misleading, or otherwise violates these Terms.

We do not guarantee that every submitted review represents the experience of every customer.

12. Website Use

You agree not to use stonescience.store for unlawful or unauthorized activities.

Prohibited conduct includes:

Attempting to interfere with website security or functionality.
Accessing accounts or systems without authorization.
Submitting fraudulent orders or payment information.
Distributing malware or harmful software.
Using website content in a manner that violates intellectual property rights.
Engaging in activities that disrupt other customers' ability to use the website.

We may restrict website access or cancel orders associated with fraudulent or unlawful activity, subject to applicable law.

13. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, customer communications, and other business functions.

These services may be governed by their own terms and privacy policies.

Our website may also contain links to third-party websites or resources.

Stone Science does not control independently operated third-party websites and is not responsible for their content, availability, or practices, except where responsibility is imposed by applicable law.

Customers should review the applicable terms before using third-party services.

14. Privacy and Personal Information

We respect the privacy of our customers.

Personal information collected through our website may be used to process orders, provide customer support, fulfill purchases, communicate about transactions, and operate our online store.

Additional information about how personal data is collected, used, disclosed, and protected is provided in our Privacy Policy.

Customers should review our Privacy Policy for information about their privacy rights and available choices.

15. Disclaimer of Warranties

Stone Science endeavors to maintain accurate website information and reliable website functionality.

However, website availability and uninterrupted access cannot be guaranteed.

To the fullest extent permitted by applicable law, we disclaim warranties relating solely to uninterrupted website operation, freedom from technical errors, and the accuracy of information supplied by unaffiliated third parties.

This disclaimer does not modify any express product warranty, product description, statutory warranty, or consumer protection obligation that applies to merchandise purchased from Stone Science.

Nothing in these Terms excludes or restricts implied warranties where doing so would be prohibited by law.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Stone Science will not be responsible for indirect or consequential losses arising solely from website interruptions or unauthorized misuse of the website that are not attributable to Stone Science.

Nothing in these Terms excludes or limits liability for personal injury, defective products, fraud, willful misconduct, breach of an applicable warranty, or other matters to the extent such exclusion or limitation is prohibited by law.

Customers retain all non-waivable rights and remedies available under applicable consumer protection laws.

17. Governing Law and Disputes

These Terms will be interpreted in accordance with applicable law.

Any dispute concerning an order, product, or use of the website should first be brought to Stone Science's attention so that we have an opportunity to investigate and work toward a resolution.

If a dispute cannot be resolved informally, the parties retain their rights to pursue remedies through courts or other procedures authorized by applicable law.

Nothing in these Terms limits mandatory consumer protections or rights concerning jurisdiction and dispute resolution.

18. Changes to These Terms

Stone Science may update these Terms and Conditions to reflect changes in business operations, product offerings, legal requirements, or website functionality.

The most current version will be available on stonescience.store.

Changes will apply prospectively unless otherwise permitted by law and agreed upon where required.

Customers are encouraged to review these Terms periodically.

19. Contact Information

If you have questions about these Terms and Conditions, an order, a product, or a warranty claim, please contact Stone Science.

Stone Science

Website: stonesciencetools.com

Contact: stonesciencetools.com/pages/contact

We will make reasonable efforts to respond to customer inquiries and resolve concerns promptly.