Privacy Policy

Effective Date: September 22, 2026

Stone Science ("Stone Science," "we," "us," or "our") respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect your personal information.

This Privacy Policy explains how we handle information when you visit stonescience.store, purchase our products, subscribe to our communications, or otherwise interact with our business.

By using our website, you acknowledge the data practices described in this Privacy Policy.

1. Information We Collect

We collect personal information necessary to operate our online store, fulfill orders, provide customer service, and improve your shopping experience.

Depending on how you interact with our website, we may collect the following information.

Personal and Contact Information

First and last name
Email address
Phone number
Billing and shipping addresses
Information provided through contact forms or customer support communications

Order and Transaction Information

Products purchased
Order history
Transaction amounts
Shipping and delivery information
Payment confirmation and transaction identifiers
Return, refund, and warranty information

Payments are processed through third-party payment providers. Payment providers may collect and process payment card information according to their own privacy and security practices.

We generally receive payment confirmation and transaction details rather than complete payment card numbers.

Website and Device Information

When you interact with our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Products viewed
Referral sources
Shopping cart activity
Website interaction and performance information

This information helps us maintain website functionality, identify technical issues, understand shopping behavior, and improve our services.

2. How We Use Your Information

We use personal information for legitimate business purposes, including:

Order Processing and Fulfillment

We use your information to process purchases, verify payments, arrange shipping, provide order confirmations, and manage returns or refunds.

Customer Service

We use your contact information and order history to respond to inquiries, troubleshoot product issues, process warranty requests, and provide technical assistance.

Website Improvement

We analyze website activity to improve navigation, product information, website performance, and the overall customer experience.

Marketing and Communications

If you subscribe to our email communications, we may send you information about:

New products and product launches
Promotions and special offers
Flooring restoration techniques
Product demonstrations and educational content
Company news and updates

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.

Transactional communications relating to purchases, shipping, refunds, and customer service may continue even if you unsubscribe from promotional emails.

Fraud Prevention and Security

We may use personal information to detect suspicious transactions, investigate fraud, protect our website, and maintain the security of our business operations.

Legal Compliance

We may process information when necessary to comply with applicable laws, tax obligations, accounting requirements, and valid legal requests.

3. Shopify and Our Ecommerce Platform

Stone Science operates its online store using Shopify.

Shopify provides the ecommerce infrastructure necessary to display products, manage shopping carts, process transactions, maintain customer accounts, and support order fulfillment.

When you visit or make a purchase from our store, Shopify may process personal information associated with your activity.

Depending on the services and settings enabled for our store, Shopify may also use information about your interactions with Stone Science, other merchants, and Shopify to provide features such as personalized shopping experiences, fraud prevention, and advertising services.

Shopify processes information according to its applicable privacy practices.

For more information, please review:

Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:

https://privacy.shopify.com

You may use Shopify's privacy portal to exercise rights concerning information Shopify processes for its own purposes.

For information controlled by Stone Science, please contact us using the information provided at the end of this policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support ecommerce functionality and improve the shopping experience.

Cookies are small data files stored on your device when you visit a website.

We may use the following categories of cookies.

Essential Cookies

These cookies support core website functionality, including:

Shopping cart functionality
Checkout operations
Website security
Session management
Customer account access

Analytics Cookies

Where enabled, analytics technologies help us understand website traffic, visitor engagement, product interest, and website performance.

Advertising Cookies

Where enabled, advertising technologies may help us measure advertising performance, understand interactions with our marketing campaigns, and show relevant advertisements on third-party platforms.

Preference Cookies

These cookies may remember customer preferences and support a more personalized shopping experience.

You can manage certain cookies through your browser settings or any cookie preference controls available on our website.

Disabling essential cookies may affect website functionality.

Where applicable law requires consent for non-essential cookies, we will request that consent through appropriate controls.

5. Advertising and Analytics

Stone Science may use advertising and analytics services to understand website performance and promote our products.

When enabled, these services may include platforms such as Google Analytics, Google Ads, Meta advertising services, or other advertising and measurement providers.

These services may collect information about your interactions with our website, including pages visited, products viewed, and purchase activity.

We may use this information to:

Measure advertising effectiveness.
Understand which marketing campaigns generate purchases.
Improve product recommendations and website content.
Display relevant advertising to potential customers.
Measure conversions and improve marketing performance.

Some disclosures of personal information to advertising partners may qualify as "sharing," "sale," or "targeted advertising" under certain privacy laws, even when no money is exchanged for the information.

Where legally required, we provide customers with appropriate choices to opt out of these activities.

You may contact us to request information about available advertising privacy choices.

6. Email Marketing

When you voluntarily subscribe to our newsletter, we collect your email address and any additional information you choose to provide.

We use this information to send promotional messages, product announcements, educational information, and other communications related to Stone Science.

We may use third-party email marketing providers to deliver messages and manage subscriptions.

These providers receive the information necessary to perform their services.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in the message or contacting us directly.

We will process unsubscribe requests in accordance with applicable law.

7. Sharing Your Personal Information

We disclose personal information to third parties when reasonably necessary to operate our business, deliver products, and provide services.

These parties may include:

Ecommerce Providers

Shopify and related technology providers that support website operations, checkout, order management, and customer accounts.

Payment Processors

Payment providers that securely process transactions and help identify potentially fraudulent purchases.

Shipping and Fulfillment Partners

Shipping carriers and fulfillment providers that require customer names, delivery addresses, and contact information to deliver orders.

Marketing and Analytics Providers

Service providers that assist with email communications, advertising, analytics, and website performance, where those services are enabled.

Professional Service Providers

Accountants, legal advisers, technology providers, and other professionals who support our business operations.

Legal Authorities

We may disclose information when legally required or when reasonably necessary to comply with lawful requests, investigate fraud, or protect legal rights.

Business Transfers

If Stone Science undergoes a merger, acquisition, restructuring, or sale of business assets, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

We do not disclose personal information to unrelated parties for purposes inconsistent with this Privacy Policy without an appropriate legal basis.

8. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, misuse, alteration, and disclosure.

Our ecommerce platform and payment providers maintain their own security practices to protect information processed through their systems.

However, no method of transmitting or storing information over the internet is completely secure.

Although we work to protect customer information, we cannot guarantee absolute security.

If you believe your information has been compromised, please contact us promptly.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods depend on the type of information and the reason it was collected.

For example:

Order information may be retained for accounting, tax, warranty, and recordkeeping purposes.
Customer service communications may be retained to resolve disputes and maintain service records.
Marketing information may be retained until you unsubscribe or request deletion, subject to applicable requirements.
Certain records may be retained when required by law or necessary to establish, exercise, or defend legal claims.

When personal information is no longer required, we will delete, anonymize, or otherwise handle it according to applicable law and our retention practices.

10. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of personal information, subject to applicable exceptions.
Request a portable copy of certain personal information.
Opt out of certain targeted advertising or data-sharing activities.
Withdraw consent where processing relies on consent.
Object to or request restrictions on certain processing activities.
Appeal a decision regarding a privacy request where applicable law provides that right.

To exercise your rights, contact us through our website's contact page or using the privacy contact information below.

We may request information reasonably necessary to verify your identity before processing a request.

We will respond within the timeframe required by applicable law.

We will not unlawfully discriminate against customers for exercising their privacy rights.

Certain information may need to be retained to complete transactions, comply with legal obligations, prevent fraud, or resolve disputes.

11. State-Specific Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state consumer privacy laws.

These rights may include access, correction, deletion, data portability, and opting out of the sale or sharing of personal information or targeted advertising.

Where these laws apply to Stone Science, customers may exercise their rights using our contact information or any privacy preference controls provided on our website.

We will recognize and process applicable opt-out preference signals, including Global Privacy Control, where required by law.

Authorized agents may submit requests on behalf of customers where permitted by applicable law, subject to appropriate verification.

12. International Customers

Stone Science uses service providers, including Shopify, that may process or store information in countries outside your country of residence.

As a result, your personal information may be transferred to jurisdictions with privacy laws that differ from those in your location.

Where required, we will use appropriate safeguards for international transfers of personal information.

If you are located in the European Economic Area, United Kingdom, or another jurisdiction with additional data protection requirements, we will process your information according to applicable law.

Depending on the processing activity and applicable law, our legal basis may include:

Performance of a contract, such as fulfilling an order.
Compliance with legal obligations.
Legitimate interests in operating, securing, and improving our business, where those interests are not overridden by your rights.
Your consent, where required, including for certain marketing or tracking activities.

You may also have the right to lodge a complaint with an applicable data protection authority.

13. Children's Privacy

Our website and products are intended for a general audience and are not specifically directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 in violation of applicable law.

If we discover that we have collected such information without appropriate authorization, we will take steps to delete it as required by law.

Parents or guardians who believe a child has submitted personal information may contact us.

14. Third-Party Websites

Our website may contain links to external websites, payment providers, social media platforms, or other third-party services.

These websites operate independently and may have their own privacy policies and data collection practices.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

This Privacy Policy applies to information processed by Stone Science and does not replace the privacy policies of independent third parties.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, services, or applicable legal requirements.

When changes are made, we will update the effective date at the top of this page.

If required by applicable law, we will provide additional notice or obtain consent before implementing material changes.

We encourage customers to review this page periodically.

16. Contact Information

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us.

Stone Science

Website: stonesciencetools.com

Contact Form: stonesciencetools.com/pages/contact

Privacy Email: Info@stonesciencetools.com

Legal Business Name: Stone Science LLC

We will review privacy-related inquiries and respond in accordance with applicable law.